Introducing Koala 2.0

When we started Koala, we set out to build something more than just another sales tool—we wanted to create an "analytics playground" where reps could get creative to uncover incredible pipeline opportunities. But we quickly realized something important: users really wanted to know which paths were even worth exploring. They didn’t just want more data, they wanted to spend less time piecing it all together. But, nothing yet offered this level of reasoning and clarity of next steps.

Today, we're announcing Koala 2.0, a complete reimagining of our platform to provide a “GPS-like” experience for reps. To deliver on this vision, we’re introducing three new features—Plays, Magic Inbox, and Coach—connected by the industry-first “AI Reasoning Engine.”

Plays: Turn Signals Into Action

The first thing we noticed when we set out to take Koala to the next level, was how much manual effort was required to do something about signals received. GTM engineers were creating their own playbooks to bucket specific signal triggers into groups of desired next steps—trying to make action obvious, but not really solving for which action to take, when.

Enter: Koala Plays. What sets Plays apart is the level of deep customization in enrollment triggers, as well as the ability to layer on AI Qualification agents, and Research agents. Go wide with simple signals, niche down to lists, CRM criteria, or even AI-discovered details about your prospect or account.

Whether it's alerting BDRs when target accounts visit a high-converting page, notifying CSMs when enterprise accounts are approaching renewal with low engagement, or surfacing prospects who engaged with your CEO's LinkedIn post—Plays ensure no opportunity slips through the cracks.

With Plays, you get:

• A unified "inbox zero" workflow for all lead lists to ensure no lead is left behind
• Real-time Slack alerts pushing new leads directly to your team
• Reporting that helps identify which plays are working (and which aren't)
• Comprehensive qualification rules and intelligent routing

Magic Inbox: Your Rep’s Command Center

In order to really make Plays powerful, we knew we needed a way to serve up the right next steps for sellers, at the right time. Platforms (including Koala 1.0) have historically just used prioritization rankings based on ICP fit and intent score. But when each lead requires such different treatment, just tackling one at a time while context switching between each can be draining for reps. That’s why we created Magic Inbox.

Magic Inbox groups leads by Play, so follow-up action is clustered by type and context, making it faster than ever to work leads without losing the nuance between each. Plus, when leads fit criteria for multiple plays, reps can choose which is best for that moment. Whether it’s an event or marketing campaign follow-up, upsell opportunity, POC list, or just daily surging signals, sellers now have ONE place to find all things that need attention.

Fueled by Plays, and paired with Koala Coach, Magic Inbox makes it easy to deeply understand every prospect, and infuse that context into personalized outreach that resonates.

Coach: Nuanced Reasoning for Clear Next Steps

Now for the real kicker! Koala Coach uses AI Agents to automatically surface and reason across the most relevant context for each lead, dramatically reducing time to action. In seconds, Coach can:

• Research people and accounts for better prioritization
• Qualify leads beyond basic ICP definitions
• Strategize across all data and preferred plays to suggest nuanced next steps
• Draft personalized messages based on comprehensive findings

What used to take 20-30 minutes of manual research now happens in 30 seconds—giving your team more time for meaningful conversations.

We believe the future of sales isn't just about more automation—it's about abstracting away dot connecting that lets sellers dive right into better human to human connections. Koala 2.0 delivers exactly that: powerful tools that amplify human creativity and expertise while eliminating tedious busywork.

Ready to see how Koala 2.0 can transform your GTM motion? [Find your first leads for free, or book a demo with our experts!]