
FAQ
How does Koala know which companies are on my site?
How does Koala know which companies are on my site?
Koala partners with Clearbit to power IP to company intelligence using the
Clearbit Reveal product.If you are already a Clearbit Reveal customer, you can simply connect Koala to
your Clearbit account using your Clearbit API key.If you don’t yet use Clearbit Reveal, Koala helps to automatically provision a
Clearbit that includes a generous credit of 10,000 Reveal calls / month and
250 Enrich calls / month, with pay-as-you-go plans if you need more.Manage your Clearbit integration from the
Clearbit settings page.
How does Koala know the geolocation of prospects?
How does Koala know the geolocation of prospects?
Koala uses Cloudflare and the MaxMind GeoLite2 Database to provide IP-based geolocation to
give you a better idea of where your visitors are from. This is especially helpful when you
have an anonymous visitor from an account and can use the city/state/country and another tool
like LinkedIn Sales Navigator to figure out who it is.
How does Koala detect known users?
How does Koala detect known users?
When users identify themselves on your website (ie., submit an email address), Koala
will automatically observe that and associate their browser session with the user.
This often happens when a user logs in or signs up, but it also happens whenever they
submit a form (ie., demo request, gated content, webinar registration, etc.).Koala manages all of the tricky profile merging logic on your behalf.
Does Koala detect HubSpot forms automatically?
Does Koala detect HubSpot forms automatically?
Koala automatically detects form inputs and ignores sensitive fields. If there are
visitor or account traits you want to capture, you can manually instrument that via
ko.identify
though (client-side or server-side)!