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Overview

Drift is a conversational marketing platform that helps you connect with customers in real-time through chat.

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Automatic Setup

  1. Install the Koala snippet on your site where Drift is installed.
  2. Koala will automatically detect and capture events from Drift including:
    • Drift Email Captured
    • Drift Phone Captured
    • Drift Conversation Started
    • Drift Meeting Booked
Koala will also automatically identify users from Drift conversations.

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Turning off autotracking for Drift

If you don’t want all Drift events captured, or need to control when it’s turned on, you can disable autotracking for Drift in the Koala settings.