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Overview

Intercom is a customer messaging platform that helps you communicate with customers through chat, email, and more.

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Automatic Setup

  1. Install the Koala snippet on your site where Intercom is installed.
  2. Koala will automatically detect and identify visitors interacting with your Intercom messenger.

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Turning off autotracking for Intercom

If you don’t want all Intercom identity captured, or need to control when it’s turned on, you can disable autotracking for Intercom in the Koala settings.